STEMS & STONE OFFERS SPECIAL ORDER "EVENTS" for our Subscription Orders, Individual Plants, Plant Packs + Limited quantity specialty items. MOST OF OUR PLANTS WILL COME WITH A NURSERY STARTER POT, but you can opt for bare roots or a POTTED option coming this Spring.
Please note: Potting will be necessary when you get your plants. But there is no rush. Most plants can survive about a month or 2 in the nursery pot (sometimes longer-but use your best judgment) Stay tuned for our Official Plant Boss program coming this spring. and don't forget you can always purchase one of our awesome pots by one of our specialty vendors/brands.
ORDER EVENTS
(and processing time)
Regular sale events run from the 1st-20th of every month.
This allows us to properly organize and manage order pickups and deliveries in the face of finding new ways to do business while we all learn to rearrange our lives due to Covid-19. All orders placed within the Order Event window can be expected to be ready for pick up or shipped the week following the event.
Subscription orders will need to be placed by the 20th in order to receive them for that month.
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There is a twilight window from the 21st-30/31st for Subscription orders where you can still start your subscription-but please note, your order will be grouped into the next month's round of new & existing subscriptions.
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At this time, all online orders and subscriptions will be set for IN-STORE PICK UP (until Spring)
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All pick-up orders placed during the Twilight window will be grouped in the next month's pickup event and haul.
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Specialty/Custom Boutique items from our brand partners can be expected to ship with 5-7 business days of your order (any case by case or custom order communication will take place via email by the vendor if needed)
Please keep in mind, that as we expand & increase our operation, shipping will become available.
We thank you for your patience as we continue to grow.
1
PLACE YOUR ORDER BY THE CUTOFF DATE
2
SIT BACK AND RELAX, WE'LL PICK YOUR PLANTS FOR YOU
3
PICK UP OR OPEN YOUR SHIPMENT & ENJOY BEING A PLANT PARENT
Frequently asked questions
Do you have a Brick & Mortar Location?
UPDATE!!! YES!! We are now open in Polaris Fashion Place!
What is a "Sale Event" & Why do you use a countdown timer?
A sale event is the shopping model that we use where we start a sale on a certain date and end it on a specified date to allow customers to place orders within that window.
Do you offer shipping?
At thist time, we are offering local pick up for orders placed by customers in the Columbus, Oh market/area. This includes surrounding areas and subdivisions.
Do you offer Refunds or Returns?
No. Due to the current world events (Covid 19) we are not able to take back product.
How do I cancel my order or subscription?
All boutique/marketplace orders placed within the sale window need to be canceled before the sale end date. Any orders left in play after the sale event ends will be processed and dshipped or scheduled for pick up.
What is the 3 month commitment?
Our plant subscription is designed to support your self care journey and offer a hands free way to explore new house plants. We created the 3 month commitment to not olnly offer you the best pricing to your benefit but to also allow you the chance to explore the large variety & selection of plants and take your time with each of them one at a time. After your 3 month commitment, you can either upgrade, downgrade or go month to month.
I MISSED THE CUT OFF DATE! What do I do?
First. Take a deep breath. It's okay.
How soon will I get my order?
Specialty Items, Accessories or marketplace items can vary in shipping time. You can expect non plant items to ship typically in 5-7 business days as many items come from other small businesses & boutiques. We do offer items that are dropshipped. You will know if they have a longer shipping time in the order description.