SHIPPING & RETURNS

SHIPPING POLICY

LOCAL ORDERS:  Due to rising shipping costs and delays from carriers, we highly suggest that if you are in Columbus or in surrounding communities, that you participate in our Pick-UP option. While we are not a brick & motor business (yet), we want to offer you a pleasant experience and meet you face to face at a location TBA once orders are ready. Due to the nature of the product-please make sure you keep an eye out for pick up communications to either grab your order or have someone get it for you. We will give you at least give you a 72 hour plus notice. iF FOR ANY REASON YOU ARE NOT ABLE TO PLETE YOUR PICKUP-Your order will be held for 72 hours after which your order will be considered abandoned. You will be able to pick up your order at a designated halfway point. Please be advised that we aren't able to guarantee the health or quality of your plants once the 24-72 hours window has passed after the original pick up day. 

 

NATIONAL ORDERS: We are so excited to open up our marketplace and shop to cities and states across the US.  We have decided on a flat rate of $14.95 for shipping. For non-plant orders we will do our best to offer the lowest shipping rate that we can.

SPECIALTY/BOUTIQUE ITEMS: Many of our boutique non-plant items are created by local and nationwide artisans. We offer a variety of other items that we source from national/international suppliers that are in most cases "drop-shipped". For these items, we ask that you allow 5-7 business days to be shipped in addition to any processing times that would be specified on the product detail. 

RETURN & EXCHANGE POLICY

Unfortunately, due to the untimely effects of the ongoing pandemic, we are not able to RETURN or EXCHANGE merchandise. So until further notice, All sales are final. You can read about the cancellation policy for plant subscriptions and orders by clicking HERE.

If you receive damaged or defective products or items, we ask that you immediately photograph your items as they arrive to you (in the box as you received it for example) as well as a full view and any close-up details to help us support you with a solution. You can send this information to info@stemsandstone.com SUBJECT: ORDER ISSUE. Please include your order number and the best method to reach you. 

JOIN OUR MAILING LIST

CONTACT

877-776-2330
info@stemsandstone.com

Columbus, OH 43220

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